Q: What is a supported platform ?

A supported platform is one that : 

• Petals ESB is regularly tested on during the development cycle
• One that is available within PetalsLink for support technicians and developers to reproduce problems
• Bugs raised against it will be given the highest level of priority

Supporting a platform means we know how to get Petals ESB running in that environment and can troubleshoot Petals ESB issues within it. It does not mean we have any particular expertise beyond that.

Q: Can I get assistance with running Petals ESB on a platform that is not supported ?

If you are running Petals ESB on an unsupported platform, then we can not guarantee providing any support for it. Furthermore, we will recommend that you switch to a platform which is supported.

Q: How can I get PetalsLink to support Petals ESB on a new platform ?

Supporting a new platform involves a significant investment of time by PetalsLink, both up-front costs to set up new testing environments and fix any issues we might encounter and the ongoing costs involved in maintaining the application against this new environment in the future. As such, supporting a new platform is not something we will do unless we know there is significant demand for it.
Still, you can try to contact our sales department : http://www.petalslink.com/fr/contact.

Q: My organisation has standardised on an operating environment that Petals ESB does not support. What can I do ?

Run Petals ESB in the unsupported environment, with the caveats mentioned above.
Make an exception to your standardised operating environment and set up Petals ESB based on its supported platforms.